Hello, I am in Berlin and need a repair for [device, brand and model]. The problem is [symptoms]. Please confirm whether you accept this device and whether the service is [drop-off / on-site]. Please itemise diagnostic fees, labour, parts, transport or call-out charges, and any fee if I decide not to proceed after diagnosis. Please provide a written quote before replacing parts and explain the expected turnaround time, invoice details and payment methods. If this is a Repair-Café, please explain whether I should bring parts and which repair records you can provide. I will check the current ReparaturBONUS status myself and will not assume a subsidy has been approved; this enquiry is not authorisation to carry out the repair.