Hello, the device is [brand and full model], purchased on [date], with [warranty documentation available]. I am initially enquiring about warranty handling. Please state whether you can accept the claim, what documents are needed and who confirms coverage. If coverage is unconfirmed or the claim cannot be accepted, first itemise assessment, disassembly, transport and return charges. Before switching to paid assessment or repair, explain the scope and quote and obtain my separate agreement. If I decline the paid option, explain the return arrangements. This enquiry does not authorise chargeable work.
