Hello, I need [cash currency exchange/an international transfer] for [currency and amount]. For cash exchange, please confirm whether you accept these banknotes, the applicable exchange rate, all fees and the expected amount I would receive. For an international transfer, the destination and receiving method are [details]; please confirm whether you can process it, all fees, the expected amount received and arrival time. Please explain the required documents and opening hours. If the selected service point is at Da Nang Airport, my situation is [arriving/departing/not taking a flight]; please confirm the terminal, floor, public or restricted area, and whether I can access it. This is an enquiry, not authorization for a transaction.
