Hello, the agreed version or function is [details]. Under [conditions], it produces [actual result] rather than [agreed behaviour]. Please classify this as a correction within the original scope, a new request or still undetermined, and explain the basis, proposed work and acceptance check. If it is new work, quote the cost and timing separately and wait for my confirmation. I will not send passwords or complete business data here. Reporting a problem does not mean I agree to a paid change.