Hello, I had [service] on [date] at [branch]. The agreed goal was [details], and the current issue is [description and photos]. Who assesses this, is a return visit needed, and would it be handled as follow-up to the original service? If it is considered a new styling request, please explain why and provide a separate proposal and cost. Confirm the scope that can be assessed for correction, visit arrangements and charges before proceeding. I have not authorised further chemical treatment or additional services.
