Hello, my pet is [species and size]. During the previous grooming visit, [what happened], leaving [steps] unfinished; the feedback was [details]. This time I would like [services]. Please confirm whether this is within your service scope and whether veterinary assessment is needed first. If so, explain the sequence and how the grooming scope is confirmed afterwards. If the session cannot continue, please explain how I will be notified and how completed work is charged. This is an enquiry, not approval for grooming or medical treatment.
