Hello, I am in Batam and need help with [equipment type, brand and model], showing [fault symptoms]. The unit is [still on site / safely removed by the responsible personnel; specify]. Please confirm whether you offer on-site assessment, local receipt or repair elsewhere. Identify the receiving party, actual repairer, repair location and progress contact. Clarify responsibility for removal and installation, packing, transport and receipt, and the return transport costs and timing conditions. Please quote after assessment and obtain my approval before repair. Explain pre-delivery testing and whether installation after return is included. If repair is not possible or I decline the quote, please state the return method, the condition in which the unit will be returned and the charges payable. This is an enquiry; I have not commissioned work or shipped the unit.
