Hello, we need business IT maintenance in Barcelona. Our current equipment and services are [list], the main issues affecting operations are [details], and maintenance can be arranged at [times]. Please list the systems included and excluded from the contract, and how added equipment or third-party services are charged. Please describe routine checks, their frequency and records separately from incident contact channels, service hours and on-site arrangements when remote support cannot resolve an issue. For backups, please explain whether results are checked, whether an authorised sample restoration demonstration can be arranged, and its scope, operational impact and records provided. Please list the full cost and additional charges. This is an enquiry about a maintenance plan, not authorisation to access systems or make changes.
