Hello, I have been told that [facility], where my parcel is located, does not release parcels to the public. I would like redirection to [preferred location or area]. Please confirm whether this parcel can currently be redirected, who submits the request and any charge. If possible, confirm the new collection point, estimated collection timing and notification method. Please distinguish acceptance of the redirection request from the parcel’s arrival and readiness for collection at the new point. I will wait for collection confirmation before travelling.
