Hello, I am in Brussels and want to complete [specific digital task], but I am stuck at [step]. My device starts up and connects to the internet as follows: [details]. I need [guidance using a service / access to a computer / device troubleshooting; choose and explain]. Please confirm whether this is within your scope, available languages, appointment requirements, any fee and whether I should bring my own device. Please state if you cannot assist with this type of issue. I want to retain control of account login, entering personal information and final submission. I am not sending passwords, verification codes or full identity documents in this enquiry. This is an enquiry only.